Since it’s 7-10 times more expensive to acquire a new customer than to get an existing customer to come back, we understood how important it is to hang onto your existing customers. And with thousands of customers, we knew it was virtually impossible to determine who stopped coming in manually, so we’ve automated and simplified the reactivation process for you.
When we detect that a member hasn’t returned to your business after a pre-set time period, we’ll send out a series of three reminder messages to “chase” down those valuable members and reactivate them automatically. Sending a series of three messages with an irresistible offer to a lost customer may seem aggressive, but wait until you see the results! It’s like putting a fence around your members to prevent them from escaping.